Messaging Management
Messaging Management for Well-Informed Customers
Running the day-to-day of your business means you don’t always have the time to stay in touch with your customers. Keep your customers updated on your business and their payments with convenient message management solutions from REPAY.
Through our platform you can increase customer engagement and satisfaction by providing business updates, answering questions, and promoting new offerings efficiently, securely, and cost-effectively via the way most convenient for you and for them. Using our opt-in preference center, you can ensure they only receive the messages they want.
Enhanced Customer Engagement
Accessible through one user-friendly and secure portal, you can interact with your customers via the way most convenient for you and most likely to be accessed by them.
Create, approve, schedule, send, and track messages that drive engagement and increase visibility to your other channels. Add QR codes to boost monthly statements and promotional materials to promote an interactive experience that directs them to your website, mobile application, or other URL with a simple scan.
Delivery Channels
- Print & Mail
- Text
- Mobile
- Web Portal
- QR Codes
Sample Document Types
- Statements
- Letters
- Checks
- Tax Forms
- Promotions
- Alerts
List Management
Integrate to your existing customer relationship management software to import/export/manage lists, and define target audiences, keeping addresses current based on the National Change of Address database
Composition, Approval, and Release
Compose, format, and route messages for internal approval, utilizing complete tracking of versions, edits, approvals, etc., with quality checks and unmatched control
Dynamic Contexting
Trigger messaging based on intelligent processing such as customer status, account activity, state preferences, and other business rules
Tracking
Track messages from initiation and processing to delivery, receipt, and response, featuring automatic mail reroutes to ensure they get to the right place
Document Management and Storage
Access entire messaging history hosted securely either on our portal or your platform
Automated Production
In-house production experts help you monitor every step of the messaging process, ensuring every message is mailed correctly and on time
Professional Print Options
Our fast, affordable printing on demand is controlled by your business rules to deliver the right message at the right time with auditable tracking. We support any delivery option, including certified and overnight, and collaborate with you to customize the design to meet your exact needs.